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Comcast and Time Warner are awaiting regulatory responses to their application to merge and become the dominant player in cable television provision in the U.S. If permitted, the combined firm will control about 2/3rd of the broadband cable market and about 40% of the entire broadband market in the U.S. (which is used for both cable and the Internet). Independently, the two firms both have reputations for poor installation and repair services, poor billing and collection practices, high prices, and price increases above inflation levels. No one seriously believes their claims that the merger will be pro competitive, lead to more consumer choice, better service and lower prices. The companies have not been helping their case by appearing to be operations out of control when it comes to their customers.   In recent months customers seeking services have been kept on the phone for hours and forced to undergo forms of psychological abuse while they tried to get the changes they wished.   C

The explosive growth of digital news and information providers is forcing news organizations to recognize their diminishing significance to users of digital devices, but many remain bewildered about how to respond. This challenge is difficult because many news personnel do not make distinctions among news provision, information provision, and journalism. Consequently, the strategies of many news organizations approach each as equally valuable. They are not. News provision involves providing reports about contemporary events and developments locally, nationally, and globally. Information provision involves providing non-news content that meets audience interests and needs. Journalism involves researching and producing news, features, and analytical stories based on professional practices and norms. In the past, news organizations tended to have strong control over journalism, news provision, and information provision in their markets. However, they began losing that control with the arr

The attack on the French satirical newspaper Charlie Hebdo that killed at least 12 people today is probably the largest deliberate killing of Western journalists since the bombing of the Los Angeles Times a century ago.   It draws attention to the fact that journalism is becoming an increasingly dangerous profession and reminds us that at least 61 journalists were killed worldwide in 2014 alone. It may sound indifferent, but such attacks actually signify an important reality: journalism matters. In an age where so much “journalism” involves coverage of entertainment, celebrities, fashion, food, and lifestyle topics, journalists that question social values and pursue accountability in ways that anger or offend should to be celebrated. Nobody attacks those who write or say insignificant things. Asking questions that some people don’t want asked is journalism at its best and that kind of journalism needs to be revered. Charlie Hebdo has a history of lampooning politicians and providing i

The majority of newsroom hires in many news organizations today are digitally oriented personnel with titles such as web developer, data scientist, interactive digital designer, social media editor, engagement manager, and digital content editor. These job titles say a great deal about news organizations' strategies of servicing audiences across platforms. They also reflects the reality that screens are now the primary way most people get information and entertainment and that visual display of information has increasingly become the norm in recent decades. There is now a public expectation that news and information will be conveyed with some visual display of information, such as infographics, slideshows, multimedia presentations, mapping, interactive graphics and data bases, video and interactive video, and calculators. The growth in digitally oriented personnel in newsrooms is producing a growing struggle about how news stories should be told and what forms they should take. Tra